About
I am Cybersecurity professional specializing in Governance, Risk, and Compliance (GRC), currently enhancing expertise through a Cybersecurity Diploma at AltSchool Africa and GRC training with International Cybersecurity and Digital Forensics Academy (ICDFA). Possesses hands-on experience in critical GRC functions including risk identification, inherent risk analysis, risk heatmap development, and control mapping. Eager to leverage strong communication, documentation, and compliance-centric skills developed in previous roles to contribute effectively to a dynamic cybersecurity or risk team as a GRC Analyst.
Work
Confidential Employer
|Administrative & Customer Service Professional
Anytown, State, US
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Summary
Managed diverse administrative functions and provided exceptional customer support, fostering a compliance-driven environment and streamlining operational workflows.
Highlights
Streamlined documentation processes, improving record-keeping accuracy by 15% and ensuring adherence to internal compliance standards.
Enhanced customer satisfaction by effectively resolving inquiries and complaints, contributing to a 10% reduction in escalated issues.
Developed and maintained comprehensive operational guides, facilitating seamless onboarding for new team members and reducing training time by 20%.
Managed sensitive information with discretion, upholding data privacy and confidentiality protocols in daily operations.
Education
International Cybersecurity and Digital Forensics Academy (ICDFA)
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Training Program
Governance, Risk, and Compliance (GRC)
Courses
Risk Identification & Analysis
Control Frameworks (NIST, ISO 27001)
Compliance Auditing
Security Policy Development
AltSchool Africa
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Diploma Program
Cybersecurity
Courses
Cybersecurity Fundamentals
Network Security
Information Security Governance
Threat Intelligence & Incident Response
Skills
Cybersecurity & GRC
Governance, Risk Management, Compliance, Risk Identification, Inherent Risk Analysis, Risk Heatmaps, Control Mapping, Information Security, Cybersecurity Principles, GRC Frameworks (NIST, ISO 27001).
Operational & Administrative Support
Documentation Management, Communication, Customer Service, Data Confidentiality, Process Improvement, Stakeholder Engagement, Problem-Solving.
Tools & Methodologies
Microsoft Office Suite, Risk Assessment Tools, Data Analysis (Basic), Reporting.
Languages
English
Fluent